Terms & conditions.

About these terms

Loacally is a UK platform that introduces customers to independent local tradespeople. These terms are the agreement between you and Loacally when you use the service. If you do not agree with them, please don't use the platform.

We're launching in London first, with more of the UK to follow. Loacally is free for customers, and tradespeople can apply from anywhere in the UK. You need to be at least 18 to create an account, book or request a visit, or list a trade.

What Loacally is, and isn’t

Loacally is an introduction platform. We help you find a tradesperson near you, see their prices and availability, and arrange a visit. That is the whole of what we do.

We are not the tradesperson, and we don't carry out the work. We're not a party to any agreement you reach with a provider, and we don't supervise, manage or guarantee the work they do. When you book or request a visit, the agreement for the work is directly between you and the tradesperson.

Your account

To use most of Loacally you'll create an account. Please give accurate details and keep them up to date, so a provider can actually reach you. Keep your password to yourself, and let us know if you think someone else has got into your account.

You're responsible for what happens under your account. You can close it at any time from your account settings. We may suspend or remove an account that misuses the platform, breaks these terms, or puts other people at risk.

Booking and requesting visits

Depending on the tradesperson, you'll either book a visit at a time they've made available, or request a visit by giving a preferred day and time for them to confirm. Either way, you're arranging a visit directly with that provider.

• Confirmations are sent by email. A confirmed time is an arrangement between you and the provider, not a promise from Loacally.
• Job details you give help the provider prepare. The more accurate they are, the better the visit tends to go.
• Changes and cancellations are between you and the provider. Give as much notice as you can, and follow any terms they've set for their own work.

Prices and payment

Prices on Loacally are set by each tradesperson and shown for transparency, so you can compare before you arrange a visit. They're a guide. The final cost depends on the work, and the provider should make any changes clear to you.

Payment is off-platform. Loacally doesn't handle money. You pay your tradesperson directly, on or after the visit, by whatever method you both agree. Loacally is free for customers: there are no booking fees and no commission. Tradespeople list free during our founding period and move to a monthly subscription at launch (see For Tradespeople). Any receipt, invoice, deposit or refund is a matter between you and the provider.

Independent tradespeople

Every tradesperson on Loacally is an independent business. They are not employees, agents or representatives of Loacally, and we don't control how they run their work or what they charge.

Providers are responsible for their own work, for holding the insurance, registrations and qualifications their trade requires, and for meeting their legal obligations to you. The quality, safety and timing of the work is theirs, not ours.

If you list a trade, you also agree to keep your profile accurate and your prices and availability up to date, to hold the insurance and registrations your trade requires, and to treat customers fairly and lawfully. We may edit, suspend or remove a listing that is inaccurate, misleading, or breaks these terms.

Verification and trust

We carry out some basic checks on tradespeople when they join, and we ask them to confirm key details about their business. These checks are limited, and they are a starting point rather than a guarantee. If you list a trade, you agree to give accurate, current information for these checks, and to update it if it changes.

A listing on Loacally is not an endorsement, and it doesn't mean we have verified everything about a provider. We'd always encourage you to read reviews, ask questions, and use your own judgement before going ahead with a visit. We'll keep strengthening our checks as the platform grows.

Reviews and content

Reviews keep the platform honest, so please keep yours honest too: based on a real visit, fair, and free of anything offensive, untrue or that gives away someone's private details. We may remove content that breaks these terms or the law, and we may remove reviews we have good reason to believe aren't genuine.

You keep ownership of what you post. By posting it, you give us permission to show it on the platform as part of running the service. You're responsible for the content you add, and for making sure you're allowed to share it. The same goes for tradespeople and the details of their listing.

What we’re responsible for

We work to keep Loacally running well, but we can't promise it will always be available or free of faults, and we may change or pause features as we build.

Because the work is arranged and carried out by independent tradespeople, we're not responsible for the work itself, or for any agreement, dispute, loss or damage arising between you and a provider. To the extent the law allows, Loacally isn't liable for the acts, omissions or work of any tradesperson found through the platform.

Nothing in these terms limits or excludes anything that can't be limited or excluded by law, including your rights as a consumer. If you're using Loacally as a consumer, your statutory rights are unaffected.

If something goes wrong

If a visit doesn't go to plan, the quickest route is usually to raise it with the tradesperson directly, since the work and any payment are between you and them.

If you can't resolve it, or you want to report a provider, a safety concern or anything else about the platform, get in touch through the Contact page. We can't settle the dispute for you, but we take concerns seriously and they help us decide who stays on Loacally.

Changes

Loacally is early, and these terms will change as the product does. When they do, we'll update the date at the top of the page, and for anything significant we'll let you know in a clearer way. The version with the most recent date is the one that applies. If you keep using the platform after a change, you're agreeing to the updated terms.

Law and disputes

These terms are governed by the law of England and Wales, and any dispute about them will be dealt with by the courts of England and Wales. If you're a consumer, this doesn't take away protections you have under the law of where you live.

How to get in touch

Questions about these terms, or anything else, go through the Contact page and pick the topic that fits. There's a real person at the other end, and we read everything.