helpFAQ
Frequently asked questions
Everything you need to know about using Loacally, whether you are a customer looking for a tradesperson or a provider looking to grow your business.
personBooking & using Loacally
For customers
Enter your postcode and select the service you need on the search page. We will show you verified tradespeople who cover your area, complete with ratings, reviews, and upfront pricing. You can filter by trade category, availability, and rating to find the right fit.
Yes, Loacally is completely free for customers. There are no sign-up fees, booking fees, or commission charges. The price displayed on a provider’s service listing is the price you pay directly to the tradesperson.
Once you find a provider you like, click through to their profile and choose a service. Select an available time slot from their calendar and confirm the booking. You will receive confirmation immediately. No waiting for callbacks or quotes.
You can cancel any visit through your booking details page. We recommend cancelling at least 24 hours in advance to give the provider time to adjust their schedule. Repeated last-minute cancellations may result in account restrictions.
After your visit is completed, you will be invited to leave a review. You can rate the provider and write about your experience. Only customers who have had a completed visit can leave reviews, which keeps our ratings genuine and trustworthy.
Yes. Every provider on Loacally undergoes identity verification and profile checks before their listing goes live. Look for the green verified badge on their profile. We also monitor review quality and completion rates to maintain standards.
Prices are shown upfront so you know exactly what to expect. Payment is made directly to the tradesperson once the work is complete. Loacally does not process or hold any payments between customers and providers.
Loacally currently covers all 33 London boroughs. Enter your postcode when searching and we will show you providers who serve your specific area. We plan to expand to other UK cities in the future.
handymanJoining & managing your profile
For tradespeople
Visit our provider registration page and create your account. You will need to provide your name, email, phone number, and details about your trade. Once registered, you can complete your profile with services, pricing, and availability.
Yes, joining Loacally is completely free during our launch period. There are no subscription fees, listing fees, or commission charges. You keep 100% of what you earn from your visits.
Use your provider dashboard to set your working hours for each day of the week. You can also block out specific dates when you are unavailable. Customers will only be able to book time slots within your available hours.
All your upcoming and past visits are visible in your provider dashboard. You can view booking details, see customer information, and manage your schedule in one place. You will receive notifications when new bookings come in.
After each completed visit, the customer is invited to leave a review. Reviews include a star rating and written feedback. You can respond to reviews from your dashboard, which helps build trust with future customers.
During profile setup, you can select which London boroughs you serve. You can cover as many or as few boroughs as you like. Customers searching within your selected areas will see your profile in their results.
Loacally currently supports five trade categories: plumbing, electrical, handyman services, decorating and painting, and tiling. Each category has a range of specific services you can list on your profile.
In your provider dashboard, you can set a fixed price for each service you offer. You can also specify what is included and any exclusions. Customers see your price upfront before booking, so there are no surprises for either party.
Still have questions?
Our team is happy to help. Get in touch and we will respond within 24 hours.